Reporting Incidents
At Northampton Town, difference is embraced and the club want to make sure everyone who attends football matches at the stadium is welcome and free from any kind of hate or abuse.
Reporting incidents on a matchday
Discriminatory behaviour of any kind will not be tolerated at Sixfields. If you witness any act of hate, discrimination or abusive behaviour at Sixfields, you can confidentially report it by the following methods.
Tell a Steward
email report@ntfc.co.uk
Use the Kick it Out app
We ask all supporters to report incidents and the most efficient way to do this is by speaking directly to a steward. However, in situations where this is not possible, supporters should use the email reporting service, providing as much detail regarding the incident as possible. For example, where the incident has taken place, where the offender is located, where the reporter is located.
We advise all supporters to store the email reporting address in their mobile phones for easy access should they require it on matchday. Supporters who witness discriminatory abuse at an away fixture should follow the host club’s reporting procedure or speak to a steward on the day.
Those identified as partaking in such behaviour will be dealt with in line with the club’s policies.
What happens when I report an incident?
Once an incident has been reported, it will be logged and fed back to the stadium control room. The area will then be monitored on CCTV and stewards in the area will be notified.
In some instances, it will not always be possible for the club to take visible action straight away. However, supporters should be assured that incidents will be logged and be monitored even if there is no visual indication that this is happening.
Having reported an incident using the email reporting service, supporters may receive a reply from the club asking them for further information or providing further instructions.
There may also be a requirement for the club to contact the reporter for further information in the days following the incident. It is also likely that the details of the incidents will be passed to the police for further investigation. In order to progress the investigation, reporters may be asked to provide a statement.
Reporting incidents on social media
We want our social media platforms to be kind and respectful, free from hate, discrimination and abuse. We will block accounts that bring hate to our channels or dehumanise and target our players, staff or supporters. Acts of hate crime will also be reported to the police.
If any supporters see a comment on official club channels that promotes hate towards race, colour, gender, nationality, ethnicity, disability, religion, sexuality, sex, age or class, please send the URL of the post in question to gareth.willsher@ntfc.co.uk
We will continue to promote equality and we are committed to making our channels inclusive for everyone.
What happens if I report football-related hate crime or incident of abuse from social media to the club?
The club will share all reports of football-related hate crime or incidents of abuse to the police for the incident to be investigated fully. The club will assist the police in their investigations.
Once the investigation has concluded and if the police deem that a crime has been committed, they will take action, and the club will be updated and will act in line with club policy.
We strongly urge supporters to report all incidents of abuse or discrimination directly to the police and the social media network as well as reporting any football-related incidents to the club.
Anyone who has been a victim of a football-related hate crime, or has information about an offence, should report it by calling 101, or via the Northamptonshire Police website.
Reports of hate crime, as with any other offence, can be made anonymously.