COVID 19 SUPPORTERS CODE OF CONDUCT
Northampton Town Football Club looks forward to welcoming you back to the PTS Academy Stadium.
In line with Government guidance on the admission of supporters to football stadia, this Code of Conduct acts to principally guide and advise ticket holders of the protocols in place on a home matchday. The club has put in place a range of processes to ensure the safety of all supporters at our matches, however it is vitally important that all attendees play their part in making each event safe and enjoyable and to do so we need your continued support and cooperation. Supporters are therefore kindly reminded of the requirement to adhere to this Code of Conduct at all times, and follow all safety requirements, in order to assist club staff and stewards, and to help protect you and your fellow fans.
Supporters are reminded that tickets can only be used by the season ticket holder they are allocated to. They must not be passed on. If a season ticket holder is unable or does not want to attend, please email firstname.lastname@example.org and your seat(s) will be allocated to a fellow season ticket holder.
We are operating in accordance with the bubble details previously submitted to the club. It is the responsibility of the bubble co-ordinator to notify the club of any changes in contact details.
Supporters must not attend if they are suffering from COVID-19 symptoms, are feeling unwell, or if they have been in close contact recently with anyone experiencing symptoms or who has tested positive. In the event you develop COVID-19 symptoms whilst at the stadium, please notify the nearest member of club staff immediately.
Please ensure you observe social distancing at all times, both inside and outside the stadium.
Please plan your journey in advance and arrive at the stadium in plenty of time — normal entry points might be closed and additional stadium entry procedures such as temperature testing may be in operation, particularly during high risk times. Where this occurs, anyone tested who records a temperature greater than the recommend levels will be refused entry.
A staggered entry process may be in operation and any relevant details will be communicated to supporters via the club web site.
Normal security measures will apply. Please avoid bringing large bags into the stadium to avoid slowing down the stadium entry process and please only bring bags if absolutely necessary.
Upon entering the stadium please pay close attention to signage, floor markings and instructions issued by stewards or via the club's big screen or PA system, this will help get you where you need to be in the most efficient way.
It is club policy that all supporters must wear a face covering when entering and exiting the stadium, when moving around the stadium and also in communal areas. We also strongly recommend that face coverings are also worn at all other times.
Some people are less able to wear face coverings, and the reasons for this may not be visible to others. The list of those who may not be able to wear face coverings includes (but is not limited to):
• children under the age of 11 (Public Health England does not recommend face coverings for children under the age of 3 for health and safety reasons)
• people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
• where putting on, wearing or removing a face covering will cause you severe distress
• if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate
No food and drink will be available to purchase in the stadium to allow for social distancing rules to be observed, but spectators are permitted to bring a small amount of food and drink in with them. The matchday programme will also not be sold, supporters can download this for free online.
At all times please observe social distancing and avoid close contact with others not in your social bubble.
You must sit in your designated seat for the whole game, including half time, and keep moving around to a minimum. If it is necessary for you to move around the stadium, please follow the one way system, please turn your head away from other supporters, do not pass on stairs and please wait for other supporters to clear an area before moving forward.
When using toilet facilities, please follow all guidance, be patient and considerate towards other users, and wait your turn to avoid toilets areas becoming crowded. Where possible, try to avoid peak times (such as half-time and the end of the game).
Maintain good hand hygiene at all times around the stadium — use the sanitiser dispensers provided and avoid touching your face, or handles and railings whenever possible.
Please avoid passing on stairways. Please wait until the stairway is clear before moving.
We all hope we'll be celebrating goals but please remember to maintain safe distances to other supporters not in your social bubble, and be respectful and mindful to those around you whose individual circumstances may differ from your own.
Please refrain from touching the match ball if it is kicked out of play and into the stands. Do not attempt to return the ball to the players. A ball person will collect the ball in order to sanitise it and return it to the field of play.
Supporters are kindly asked not to approach any of the club's or visiting club's players or coaching staff at any time, as players and staff will not be able to sign autographs or pose for photographs.
Please be patient when leaving the stadium and listen to the advice from stewards. It will take longer than normal to leave due to the procedures in place to allow supporters to exit the stadium safely and efficiently.
The club reserves the right to eject any supporter that fails to comply with this Code of Conduct and reminds all fans that stadium capacities may ultimately be negatively impacted as a result of any safety issues.
Thank you for your support and full co-operation. Please stay alert, follow these guidelines and help us all enjoy the match safe.