JOB TITLE : COMMERCIAL & MARKETING ASSISTANT (full time)
LOCATION: Northampton Town Football Club
REPORTING TO: Commercial Director
HOURS OF WORK: 9am to 5pm Monday to Friday plus all home match days & events
ABOUT THE ROLE
Here is a great opportunity to work in a professional football club within the NTFC Commercial Department. You will be working within a small team Monday to Friday and all match days providing excellent customer service to all our commercial clients.
PERSON SPECIFICATION
Paramount to this role is your administration and communication skills. Time management, personality, internal / external communications, and IT are also essential. We are looking for a dynamic and personable individual who can work under pressure, deliver exceptional customer service, a team player who also will go the extra mile.
JOB DESCRIPTION:
COMMERCIAL
• Provide a full administrative support service to the Commercial staff ensuring customer orders are entered on the CRM and all inventory elements delivered by the club which will
include liaising with clients, external suppliers and internal staff
• Be the first respondent to welcoming incoming sales calls/emails/enquiries and liaise with customers professionally, efficiently, and forward to the commercial team (if necessary)
• Provide full match day administrative support to all hospitality and match sponsorship clients including:-
o Confirmation of booking, order form, client invoicing & payment
o Dispatch of hospitality packages inventory including tickets, merchandise, parking, itinerary, menu, special requests
o Liaising with the catering team on hospitality numbers, dietary requirements, room layout, table plans
o Liaising with hospitality room hosts to ensure they receive accurate details for all match sponsors, VIP/Legend & Club guests across all Lounges
o Ensure club photographer receives full instructions for all photography requirements
o Liaising with Volunteers (main Reception)
o Ensure hospitality material stocks are kept up to date & store-room is kept clean and tidy at all times
o Liaise with the EFL to deliver central partner requests including campaigns and inventory on instruction by the Commercial Director
o Liaising with external suppliers
o Keep accurate Account records re invoicing and payments
o Keeping accurate and up to date customer records via the CRM
MARKETING
• Support the Marketing manager in their day to day duties which will include, but not exhaustive to;
o email campaigns, event management, sponsor events, campaign analysis, partner campaign analysis, social media and partner PR programmes
• Supporting the Marketing Manager on the administration, financial and execution of all club events both internally and externally
PERSON SPECIFICATION
MANDATORY
• Administrative and communication skills
• IT skills including Excel and Powerpoint
• Live within a 20 mile radius of the football club
SALARY
Starting salary of £20,000 per annum with review annually and in line with club salary review. 20 paid holiday days during the year including statutory bank holidays plus lieu days in line with company/departmental requirements
TO APPLY
Please forward your CV to caroline.lucy@ntfc.co.uk. Please note we will only respond to applicants selected for interview