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COVID-19 TICKETING POLICIES. THANK YOU TO ALL OF YOU WHO HAVE ALREADY DONATED POTENTIAL REFUNDS TO THE CLUB

Thank you for your support

9 June 2020

Thank you very much for your support. We hope you are keeping safe and well and thank you too for your patience. The last few months have clearly been difficult for everyone with so much uncertainty. However, now that the season has been brought to a premature end, we wanted to update supporters on our planned Covid-19 ticketing policies.

Many supporters have already contacted the club to say they do not wish to seek a season ticket or match ticket refund and have instructed the club to keep the money to help the club through these unprecedented times. We are extremely grateful to everyone who has done that already and we greatly appreciate your support and faith you have shown. Thank you.

Your support has not only helped the club top up the staff wages through this period but is also helping the club take on the considerable financial commitment of taking part in the play offs. We are delighted that we have finished in the play offs and of course as it gives us a great opportunity for promotion, but it comes with an additional financial commitment including taking players and staff off the furloughing scheme, regular Covid-19 testing, training ground and stadium deep cleaning, PPE for support staff and much more, all while not having any ticket income so your help is without doubt timely.

Also, as hopefully you saw on the club website and in the media, the players and coaching staff have already donated their play-off bonuses and any appearances fees to assist the club at this time, which is a wonderful gesture and shows the togetherness of the club and the squad.

While all this support has been fantastic, we understand this is not a gesture that everyone is able to make, so taking this into account and following numerous conversations with many different fans on the subject, we will be offering the following options;

1. You can donate ANY refunds due to the club.
2. You can donate ANY refunds due to the Northampton Town FC Youth and Education Academy.
3. Or you can contact the club for the appropriate refund via the details below.

Ticket refunds to include;
Season Tickets – 2019/20 season ticket holders are entitled to a refund of 4/23rds of the season ticket price paid. Any season ticket money not reclaimed by the reclaim date will be used for Option 2 above and donated to Northampton Town FC Youth and Education Academy automatically.

Match Tickets – Match ticket holders’ home and away who wish, are entitled to a refund on any tickets that were purchased for games that will not be played. Any match ticket income not reclaimed by the reclaim date will be used for Option 2 above and donated to Northampton Town FC Youth and Education Academy automatically.

Celebrity Charity Match - All 2020 celebrity charity match ticket holders are entitled to a full refund on any tickets that were purchased for that game. Any charity match ticket money not reclaimed by the reclaim date will be split between the Northamptonshire Young Carers Charity and the Northampton Town Community Trust, the charities who were set to benefit from the game.

What to do next;
- To indicate Option 1 or 2 please email donationcovid@ntfc.co.uk with your choice,
- Or to request a refund please email covidrefundrequest@ntfc.co.uk with all the details of your refund claim. YOU MUST INCLUDE A CONTACT PHONE NUMBER AND THE NAME OF THE PERSON WHO BOOKED THE TICKETS, YOUR BOOKING REFERENCE (IF POSSIBLE) AND IF APPROPRIATE THE FIXTURE(S) YOU BOOKED FOR.
- Or you can also not do anything and your refund will be automatically donated to Northampton Town FC Youth and Education Academy or the Northamptonshire Young Carers Charity and the Northampton Town Community Trust as described above.

Please note that the vast majority of club staff are on furlough and the club and ticket offices are also still closed, therefore any refunds will be processed when these offices reopen, and details of those dates will be available on the club website as more information is known. Thank you again for your patience.

Supporters have until 5pm on Friday June 26th to claim any refund via email. Once the email is received by the club you should receive an automated email confirming receipt of your claim. At the end of the claim period, any unclaimed monies will be donated in accordance with the details above. If you decide to not request a refund via email you will receive confirmation with a Thank You video through email.

Thank you also to everyone who has contacted the club to ask about purchasing 2020/21 season tickets. The club will be in a position to announce more details on this in due course with further guidance from the EFL and Government regarding start dates for the season and any social distancing requirements.

Thank you again for your support.

Stay safe.


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