By Gareth Willsher
Northampton Town Football Club has represented the county town of Northamptonshire in the nation's most popular sport since 1897. We pride ourselves on our history, our heritage and our place in and our work with the local community. We strive to offer a first class service to supporters, partners, associates and stakeholders
OBJECTIVES FOR 2012/13
To increase the number of children attending Sixfields through the Group Tickets scheme, allowing them to enjoy the match with discounted admission fees along with a special matchday experience.
To appoint up to 8 official charities through the club's Charitable Foundation, and to support those charities howsoever they see fit, but including bucket collections, programme and web site publicity and player appearances.
To increase the range of sport on offer to the public of Northampton to both watch and participate in, by launching the Northampton Rebels Rugby League club and associated school/community schemes.
Gareth Willsher is the principal customer 'services contact at the Northampton Town Football Club Ltd for questions, complaints or concerns and he can be contacted as follows:
Letters should be addressed to him at:
NORTHAMPTON TOWN FOOTBALL CLUB LIMITED
+44 (0)1604 683700
+44 (0)1604 751613
Office hours are 9.00am to 5.00pm, Monday to Friday. We will endeavor to respond to any letter, fax or e-mail within 7 working days of receipt of such communication. If it is not possible to provide a full response to the issue raised within that time, an acknowledgment will be sent and a detailed reply will follow within 21 working days of receipt of the original communication.
Supporters can also contact the Football League's Customer Services Department should you not be satisfied by the club's response. Please write to The Football League Customer Services Dept, Operations Centre, Edward VII Quay, Navigation Way, Preston. PR2 2YF by email firstname.lastname@example.org or you can call 0844 335 0183
Northampton Town Football Club will not tolerate any form of discrimination and welcomes all employees, players, supporters and guests irrespective of race, disability, religion, belief, gender, sexual orientation and age.
All employees will deal with other employees, supporters, sponsors and suppliers in a friendly, efficient and effective manner designed to enhance the image of Northampton Town both in the local and national communities.
Safeguarding of Children
The club takes all steps possible to ensure the safeguarding of children both when attending club events and when on-line. Our full policy is detailed here.
Consultation and Information
The Club will consult and communicate through supporter organisations, Open Forums, representation at board level, travel clubs, programme, web site and local media on issues relating to ticketing and other subjects.
At least 5% of tickets to each game will be made available to non season ticket holders.
Concessions are available to juniors under 16, seniors over 60 and registered disabled and carer. (Current ES40 required).The Club provides an area of the ground within the Alwyn Hargrave Stand for the use of family groups and junior supporters.Support is offered for disabled spectators and their carers. Please contact the box office on 01604 683777 or email email@example.com for details of our disabled facilities and ticket allocation.
Cup Competitions and Away Matches
Season Ticket holders receive a priority period, time permitting, following which tickets are available generally.
Returns and Refunds (Not Season Tickets)
Every effort will be made to facilitate the return and re-distribution of unwanted tickets.Following the introduction of legislation to combat ticket touts (section 166 of the Criminal Justice and Public Order Act 1994), any member of the public would be committing an offence if they should offer for sale any ticket that they have purchased for one of the Club's fixtures. Any unwanted tickets should therefore be returned to the point of sale at least three days prior to the fixture where, providing the ticket-holder has a genuine reason for returning the ticket(s), a full refund will be given.If any of the Club's home fixtures should be postponed before kick-off, ticket holders will be entitled to free admission to the rearranged game. If the match should be abandoned after kick-off, ticket holders will be entitled to half price admission to the rearranged match
Accommodating Away Supporters
The Club abides by Football League Regulations governing the allocation of tickets to visiting clubs.The Club does not charge higher admission prices to supporters of a visiting club than those charged to our own supporters for comparable accommodation. In particular our concessionary rates offered to senior citizens and junior supporters apply to supporters of a visiting club.
The Club endeavors to ensure that all replica Strip designs shall have a minimum lifespan of at least one season.The Club carries out its obligations under Football League Regulations to prevent price fixing in relation to the sale of replica strip.The Club offers refunds on merchandise in accordance with its legal obligations.
The Club will support the Football League who is committed to helping good causes nominated by them.The Club also assists up to eight local charities each year via the club's Charitable Foundation.Further the Club will assist youth groups, schools and local charities with reduced price tickets in order to encourage fundraising and attendance among those unable to do so otherwise. For more information please see www.ntfc-fitc.co.uk
The Club recognises its responsibilities with reference to all customer information on our databases. All information is stored confidentially in accordance with the Data Protection Act (1998) and no data is issued or used in anyway without prior consent.